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Wall Mural

decoPLANET Ireland
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FAQ

What products are available at decoplanet.ie?
Decoplanet.ie online shop offers various decorative products, such as:
- photo wall murals (any size, various materials)
- canvas prints (size of one side from 30 cm to 120cm; stretched on wooden frames)
- print on PVC (thickness: 2, 3, 4, 5 or 10 mm)
- print on Aluminium Dibond (thickness: 3mm)
- print on Acrylic (thickness : 2, 3, 4, 5 or 10 mm, transparent print, full-colour, for spot lighting)- print on Glass (thickness: 4, 6 or 10 mm, toughened, float or optiwhite glass)
- self adhesive Vinyks (any size, transparent, full colour, decorative, advertising)
- furniture Stickers (any size, matt or gloss)
We are also able to manufacture products beyond our offer, such as print on MDF, tables, steel, wood, etc. In order to do so, please contact us directly via e-mail or phone.

How do I place an order at www.decoplanet.ie?
a) after choosing a photo from our gallery (or uploading your own file), please indicate the preferable product size. The price will appear on your screen automaticly in the calculator section on the right
b) please check if the goods in your shopping cart agree with your choicec) the next step is choosing the payment method.Orders can also be placed via e-mail: office@decoplanet.ie | Phone: +353 01 443 3269
 
Which payment methods are accepted by decoplanet.ie?
- account transfer
- PayPal
- credit Card

Is cash on delivery possible?
Unfortunately no. All our products are adjusted to the Customer’s individual needs.

What is the lead time and transport cost?
Delivery time of standard orders usually does not exceed 10 business days after the payment has been credited to our account . Toughened glass orders need 3-6 weeks in order to be processed. Fulfillment of non-standard / individual orders or high-volume orders may take us longer to fulfill and it is set with the Customer before order confirmation. 

All products purchased via decoplanet.co.uk are delivered by DHL, UPS, DPD or K-EX courier within 2-5 business days after the order is dispatched. We make every effort to deliver the parcels on time. We cannot, however, take responsibility for delays which occur for reasons beyond our control. 

Standard delivery cost for products which length DOES NOT exceed 120 cm (only: wall mural, self adhesive vinyls) is 19.90 EUR. Delivery cost for products which length DOES NOT exceed 120cm (only: canvas prints with frames, PCV foam board, aluminium, splashback, glass tiles, glass panels or acrylic) is 29.99 EUR. 

Delivery cost for oversized packages, which lenght exceeds 120 cm, (orders including pcv foam board, aluminium, glass splashbacks, glass tiles or glass panels and orders containing acrylic products from 49.99 EUR.

What if the delivered goods are damaged?
If the received goods are damaged, a formal complaint protocol must be written in the presence of the courier. You also should not accept the goods and contact us instantly.

Can I return the product if it does not satisfy me?
This is not possible because all of our products are individually suited to your needs. You have, however, the right to file a complaint if it is justifiable. decoPLANET.ie does not bear responsibility for the quality of products printed from the files sent by the Customer. However, the Customer is informed about possible inconsistencies in the print, and it is left for their consideration whether to order the goods or not.

Can I choose a non-standard print format?
Of course, it is possible. Please send us your questions to office@decoplanet.ie.

Non-standard products are priced individually and any additional costs are established prior to production. Is it possible to change the colour balance of the photo, retouch it, etc.?Of course, it is possible. Please indicate any desired changes in the message section while placing an order. All uniform changes (sepia,monochrome, colour filter), brightness correction, clipping, retouch are free of charge.Additional graphic effects which require major changes in the picture (e.g. photomontage composed of a number of elements, changing placement of objects, multiplication of objects,etc.). The costs of such bitmap editting are established individually.
 
Where can I find information about the status of my order?
Our automatic system provides you with information concerning your order via e-mail. The status can also be viewed after logging onto our website.
 
Will printed colours look the same in comparison to the graphics and photos on my screen?
The colours of decoplanet.ie prints may differ a little from the ones on the screen. The difference may occur, but it will not play an important role when it comes to the final effect. The differences can also stem from the calibration of your computer screen.

Are the inks used by decoplanet.ie harmful for health?
In print, we use special soft organic ink which guarantee odour-free and eco-friendly print. The inks are not harmful for people, animals or the environment.

What size should the uploaded picture be?
The file should have 300 DPI resolution. It is advisable to send pictures which resolution exceeds twice the size (in mm) of the print. E.g. in order to achieve a detailed photo wall mural with the size of 1000mm x 1000mm, the file should have the resolution of 2000px x 2000 pixels and more. The file’s compression degree also should not be high. Otherwise, compression blocks may be visible in print.

Can I order a product which would be perfectly adjusted to the size of my wall?
Of course. Our photo editor allows you to order photo wall mural accurate within 1 mm.Larger or non-standard sizes are also available at your individual request. In order to get more info, contact us via e-mail - office@decoplanet.ie.

How are the products packed?
The products are protected with stretch foil and bubble wrap. Depending on product type, the prints are sent in tubes or carton boxes prepared individually for your product. For Glass and Acrylic products we build individual safe wooden cases.

Are photo wall murals printed with additional margins?
Our prints have no margins, however, we can prepare a photo wall mural or other print with margins on request.
 
Which glass adhesive should I use?
In order to mount prints on glass, solvent-free adhesive should be used. We recommend Den Braven or Lakma mirror adhesive. 


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Phone
+353 01 443 3269
Opening hours
Monday to Friday
8:00 - 16:00
Email
office@decoplanet.ie

 

 

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phone phone +353 01 443 3269 | e-mail: office@decoplanet.ie
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